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Frequently asked questions

SHIPPING & RETURNS

What are the available shipping methods and delivery time?

  • Receive in the salon for free every working day 10-17.
  • Delivery to Omniva and DPD package stations within 1-3 working days after sending the order*
  • Delivery by "Latvijas ExpressPasts" courier - the package will be delivered to your home or office within 1-2 working days after the order is sent*
  • Delivery in Latvian post offices within 1-4 working days after sending the order*
  • Delivery abroad by VAS "Latvijas Pasts" within 14 - 30 working days after sending the order*
*We send postal and parcel packages on the same working day if the order is placed by 14:00, or the next working day if the order is placed after 14:00. We send orders abroad every Thursday. Individual pieces of jewellery are made to order, so shipping may be delayed by one business day. Shipments may take a little longer than usual to deliver during sales.

How will I know that my order is ready for pickup?

As soon as the order is ready for delivery, you will receive an informative e-mail.

Can I change the delivery address after placing the order?

If you want to change the delivery address, you must immediately notify us in writing to shop @korola.lv or by phone – +371 26115592 (call only on working days). We will be able to change the delivery address only if the order has not yet been shipped.

I want to return my order, what should I do?

If you want to cancel your purchase, you must notify us about returning the product by e-mail to [email protected] within 14 working days from the moment of receipt of the goods. The order must be in the same condition and original packaging as you received it.

When returning an order, who pays for shipping?

All return shipping costs are the responsibility of the customer.

CARE OF JEWELRY

Where should jewelry be stored?

Jewelry should be stored in a dry and dark place, preferably in a jewelry box.

How to clean and care for jewelry?

Jewelry and crystals should be periodically cleaned with a dry cloth, this will allow the original shine of the product to be preserved.

The metal of the jewelry changed color, is it possible to clean the jewelry?

If the jewelry has been in contact with moisture or liquid, the metal may change color and tarnish. You can buy jewelry cleaning wipes from us, which are designed for metal cleaning. Each case is individual, so we cannot guarantee that the metal can be cleaned with a napkin.

Can you shower with jewelry?

Do not! Remove jewellery when going to the sauna, shower, pool or swimming. Contact of the products with any liquid (water, drinks, detergents, perfumes, etc.) as well as creams should be avoided. Jewelry can change color and tarnish in contact with liquid. Do not forget that jewellery is the last accent in your image and should only be put on after using perfume or hairspray.

What to do so that the chains do not tangle?

We recommend storing them tightly closed. This applies to both necklaces and bracelets.

JEWELRY REPAIR

The crystal fell out of the earring, can you fix it?

Yes, the earring must be brought to our salon and we will insert the crystal. It should be taken into account that the earring will have to be left with us, because when gluing the earring, it must be immobile for at least 24 hours.

The crystal fell out of my earrings and I lost the crystal, will I have to pay for the repair?

If we have the required crystal available, we will glue the earrings for free.

I lost an earring, is it possible to buy only one earring?

If we have the particular earring style and color available, it is possible to buy one earring at half price.

What to do if you don't hear a click anymore when closing the earrings with the round English clasp and the earring opens?

Since silver is a soft material, it often happens that when you close the earring, the clasp is pressed with your finger and the click is no longer heard. With a finger, the narrow part of the hook that is in contact with the ear should be slightly lifted up with a light movement. Write to us and we will send you a video tutorial. If you cannot do it yourself, you can bring the earring to us and we will fix it.

Is it possible to repair a broken chain?

It all depends on the type of chain and where it is broken. If the chain cannot be repaired, we can replace it (the price depends on the type of chain).

GIFT CARD PURCHASE

Where will the gift card be sent?

The gift card will be sent to the email you specified in the "Enter recipient's email" window.

Can I receive a gift card in my email?

Yes! When purchasing a gift card, enter your email address in the "Enter recipient's email" window

How soon will the gift card be emailed?

The gift card is sent when the payment for the gift card is made.

Is it possible to pay for a gift card now and send it to the recipient's email later?

Unfortunately, it is not possible to choose the date and time when the gift card will be sent. If you want the gift card to be sent at a time of your choice, enter your e-mail in the "Enter the recipient's e-mail" window and you will be able to send the gift card to the recipient at any time.

I purchased a gift card and the next day I received a "Your order is ready" email. Why did I receive this email?

This is an informational email sent automatically. The gift card was sent to the recipient when you made the payment. You can ignore this email.

Is it possible to buy a gift card in person?

Yes! On site in the store there are gift cards in the form of a card. They can be purchased on working days 10-17.

USE OF GIFT CARD

Where can I use a Korola gift card?

You can pay with a KOROLA digital gift card only at www.korola.lv by entering the gift card code before making the payment. A gift card purchased at the store can be used only at the store at Antonijas Street 16, Riga.

How long is a gift card valid for?

The gift card is valid for 6 months from the moment of purchase.

Does the gift card have to be used in one purchase?

The digital gift card can be used to pay for purchases multiple times as long as there is a positive balance on it. The gift card purchased in the store must be used at once.

How can I check my gift card balance?

Balance can only be checked for KOROLA digital gift cards. Go to your KOROLA account and in the "Gift cards" section you will find information about your available gift cards.

Gift card code is not allowed on the website, what to do?

Check that you have entered the correct code. If the gift card code contains dashes, they must also be entered together with the other symbols. If you fail to use the gift card, contact us by writing to [email protected].

Is it possible to exchange the gift card for money?

No, it is not possible.

I have a gift card worth 50eur, why is the delivery fee added when choosing delivery to the DPD package?

When paying for a purchase with a gift card, free delivery to DPD parcels is provided only in cases where the difference in the amount is not less than 50eur. The value of the gift card is not included in the free shipping calculation.

"FAMILY" NECKLACE

How long does it take you to make a "Family" necklace?

We make the necklace in 5 minutes.

Is it possible to buy the necklace at the store?

Yes, the necklace is available in the cabin.

If I want to buy the necklace in person, do I need to give advance notice?

Since we make the necklace very quickly, there is no need to contact us in advance.

How do you know which chain length to choose?

The length of each necklace is indicated in the name. Both the short and long chains have an extension chain that allows you to adjust the length of the necklace, which is why there are two lengths in the name - minimum and maximum. Before you buy a necklace, we recommend that you measure the length of a necklace you already have or measure the length with a string, putting it close to your neck.

I bought a necklace, but it is too short for me. Is it possible to exchange it for a longer one?

Within 14 days of the purchase of the necklace, we can replace the necklace with a longer chain, provided that the necklace is not worn and damaged. The necklace must be brought to our showroom and we will replace the chain on the spot. You will have to pay the difference in the amount to change the chain. It is advisable to contact us in advance.

Is it possible to attach people to the necklace?

If we have the necessary material available, then we can add additional people to the party. +5eur for each added person.

Is it possible to change the order of people in the necklace?

We make the necklace in the order shown in the picture, and the order of people cannot be changed at home. If you want the order of people to be changed, write us an e-mail at [email protected] and specify the order of people you want when placing the order.

Is it possible to order the necklace with a different combination?

If you did not find the desired necklace combination on the website, you can order the necklace by writing to [email protected]

How will the necklace be packed?

We pack the "Family" necklace on a cardboard card, put it in an organza bag and then in a cardboard bag.

Is it possible to buy the "Family" necklace with a discount?

We make this jewelry according to an individual order, so the discount does not apply to the jewelry.

PACKAGING

When ordering jewelry, in what packaging will it be packed?

We put each jewelry in an organza bag and put all the jewery in a cardboard bag.

I want the jewelry to be packed in a gift box, what do I have to do?

You will find all the information about gift wrapping here https://korola.lv/davini-rotas/

Let's help

Didn't find the answer?

Call, write or come visit!

location

Antonijas street 16, Riga

phone +371 26115592
email [email protected]
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Reviews

What they say about us:

I can proudly say that I have been a fan of Korola jewellry for several years now! I use them both everyday and in photo sessions and on the set. I still wear the very first drop earrings, which have been supplemented by several designer earrings, necklaces and other Korola artworks. In jewellry, I appreciate an asketic, but at the same time always recognizable design, as well as the fact that even the most luxurious earrings can be perfectly combined with everyday clothes. I am deeply grateful to Jekaterina and the Korola team for creating such beautiful jewellry and always providing excellent service!

Dana Gulbe

"I always look for my perfect jewellery at Korola. It is important for me that the jewellery does not interfere with being active, does not limit the freedom of movement, but is noticeable and looks great even when I do not look perfect myself. In the mountains, every little thing counts, and earrings help me maintain my femininity in places where endurance and strength are more important. Korola's earrings with an English clasp perfectly adapt to my lifestyle, whether climbing rocks and ice, or reaching the summits.”

Kristīne Liepiņa

Before Korola jewellery came into my life, I didn't feel complete on a daily basis. It seemed that the feminine and easy-going part of me was missing. Then we met and I can't imagine a day without Korola jewelry! Well, I feel complete! I feel alive!

Iris Vidauska

The design and material of KOROLA jewelry have a magical appeal and charm, they are like a "second skin" that you can't live without, neither on a daily basis nor on a special occasion.

Ieva Broka

Wonderful jewellery for all situations in life. Both for everyday life and for special occasions. My favorite jewelry from Korola is definitely the 'Family' necklace. ❤️

Iluta Puķudruva

I think that almost every woman will agree here - How to find jewellery that suits you!? That they correspond to my inner being, that they are quite functional, perfectly combined with each other and that they are good friends with the clothes that are in my closet! This is exactly what KOROLA jewellery is! Laconic, but at the same time with excellent character, which will complement your visual image, not suppress it. Jewellery is like an addition and at the same time the end of your overall image both in everyday life and on special occasions!

Gita Šildere

Korola jewellery has become a special favorite of mine for 4 years now. They are my jewellery both for everyday life and for special occasions. Knowing the fantastic work that goes into creating designer jewellery, it takes these pieces of art to another level. I can always be sure that the jewellery will be carefully thought out, made and loved from the heart. There is no doubt about the quality of the jewellery, because the materials used are carefully tested before reaching the beautiful jewellery showcases. Thank you, Jekaterina, for what you do & create💛

Iveta Simsone

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On the 12th of October 2022 "Korola Store" Ltd. has signed an agreement Nr. SKV-L-2022/456 with Investment and Development Agency of Latvia (LIAA) for the project "International competitiveness promotion", which is co-financed by the European Regional Development Fund.

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