Frequently asked questions
SHIPPING & RETURNS
What are the available shipping methods and delivery time?
- Delivery to Posta parcel machines, Omniva and DPD parcel machines within 1-3 business days after the order is shipped. Orders are shipped every business day.
- Delivery abroad with VAS "Latvijas Pasts" within 5 - 11 business days after the order is sent. P We send shipments abroad every Friday.
Can I change the delivery address after placing the order?
If you wish to change your delivery address, you must notify us immediately in writing at [email protected] or by phone at +371 26380895 (call only on business days). We will only be able to change the delivery address if the order has not yet been shipped.
I want to return my order, what should I do?
If you wish to cancel your purchase, you must notify us of the return of the product by email [email protected] within 14 working days from the moment of receipt of the goods. The order must be in the same condition and original packaging as you received it.
When returning an order, who pays for shipping?
All return shipping costs are the responsibility of the customer.
CARE OF JEWELRY
Where should jewelry be stored?
Jewelry should be stored in a dry and dark place, preferably in a jewelry box.
How to clean and care for jewelry?
Jewelry and crystals should be periodically cleaned with a dry cloth, this will allow the original shine of the product to be preserved.
The metal of the jewelry changed color, is it possible to clean the jewelry?
If the jewelry has been in contact with moisture or liquid, the metal may change color and tarnish. You can buy jewelry cleaning wipes from us, which are designed for metal cleaning. Each case is individual, so we cannot guarantee that the metal can be cleaned with a napkin.
Can you shower with jewelry?
Do not! Remove jewellery when going to the sauna, shower, pool or swimming. Contact of the products with any liquid (water, drinks, detergents, perfumes, etc.) as well as creams should be avoided. Jewelry can change color and tarnish in contact with liquid.
Do not forget that jewellery is the last accent in your image and should only be put on after using perfume or hairspray.
What to do so that the chains do not tangle?
We recommend storing them tightly closed. This applies to both necklaces and bracelets.
JEWELRY REPAIR
The crystal fell out of the earring, can you fix it?
Yes, you have to bring the earring to us and we will paste the crystal. It should be taken into account that the earring will have to be left with us, because when gluing the earring, it must be immobile for at least 24 hours.
The crystal fell out of my earrings and I lost the crystal, will I have to pay for the repair?
Contact us by email [email protected] and we will inform you about further action.
I lost an earring, is it possible to buy only one earring?
If we have the specific earring model and color available, then it is possible to purchase one earring.
What to do if you don't hear a click anymore when closing the earrings with the round English clasp and the earring opens?
Since silver is a soft material, it sometimes happens that when you close the earring, the clasp is pressed with your finger and the click is no longer heard. With your finger, you need to slightly lift the narrow part of the hook that is in contact with the ear up slightly. Write to us and we will send you an instructional video.
Is it possible to repair a broken chain?
It all depends on the type of chain and where it is broken. If the chain cannot be repaired, we can replace it (the price depends on the type of chain).
GIFT CARD PURCHASE
Where will the gift card be sent?
The gift card will be sent to the email you specified in the "Enter recipient's email" window.
Can I receive a gift card in my email?
Yes! When purchasing a gift card, enter your email address in the "Enter recipient's email" window
How soon will the gift card be emailed?
The gift card is sent when the payment for the gift card is made.
Is it possible to pay for a gift card now and send it to the recipient's email later?
Unfortunately, it is not possible to choose the date and time when the gift card will be sent. If you want the gift card to be sent at a time of your choice, enter your e-mail in the "Enter the recipient's e-mail" window and you will be able to send the gift card to the recipient at any time.
I purchased a gift card and the next day I received a "Your order is ready" email. Why did I receive this email?
This is an informational email sent automatically. The gift card was sent to the recipient when you made the payment. You can ignore this email.
Is it possible to buy a gift card in person?
No, currently the gift card cannot be purchased in person
USE OF GIFT CARD
Where can I use a Korola gift card?
You can pay with a digital gift card only at www.korola.lv by entering the gift card code before making the payment.
How long is a gift card valid for?
The gift card is valid for 6 months from the moment of purchase.
Does the gift card have to be used in one purchase?
The digital gift card can be used to pay for purchases multiple times as long as there is a positive balance on it.
How can I check my gift card balance?
Balance can only be checked for digital gift cards. Go to your Korola account and in the "Gift cards" section you will find information about your available gift cards.
Gift card code is not allowed on the website, what to do?
Check if you entered the correct code. The dashes must be entered together with other symbols in the gift card code. If you are unable to use the gift card, please contact us at [email protected].
Is it possible to exchange the gift card for money?
No, it is not possible.
"FAMILY" NECKLACE
How do you know which chain length to choose?
The length of each necklace is indicated in the name. Both the short and long chains have an extension chain that allows you to adjust the length of the necklace, which is why there are two lengths in the name - minimum and maximum. Before you buy a necklace, we recommend that you measure the length of a necklace you already have or measure the length with a string, putting it close to your neck.
I bought a necklace, but it is too short for me. Is it possible to exchange it for a longer one?
Within 14 days of the purchase of the necklace, we can replace the necklace with a longer chain, provided that the necklace is not worn and damaged. The necklace must be brought to our showroom and we will replace the chain on the spot. You will have to pay the difference in the amount to change the chain. It is advisable to contact us in advance.
Is it possible to attach people to the necklace?
Yes. You can do it here - https://korola.lv/products/ka-papildinat-kaklarotu-gimene/
Is it possible to change the order of people in the necklace?
We make the necklace in the order shown in the picture and the order of people cannot be changed at home. If you want the order of people to be changed, when placing an order, write us an e-mail to [email protected] and indicate the order of people you want.
Is it possible to order the necklace with a different combination?
If you did not find the desired necklace combination on the website, you can order the necklace by writing to [email protected]
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