Frequently asked questions
SHIPPING & RETURNS
What are the available shipping methods and delivery time?
- Receive in the salon for free every working day 10-17.
- Delivery to Omniva and DPD package stations within 1-3 working days after sending the order*
- Delivery by "Latvijas ExpressPasts" courier - the package will be delivered to your home or office within 1-2 working days after the order is sent*
- Delivery in Latvian post offices within 1-4 working days after sending the order*
- Delivery abroad by VAS "Latvijas Pasts" within 14 - 30 working days after sending the order*
How will I know that my order is ready for pickup?
Can I change the delivery address after placing the order?
I want to return my order, what should I do?
When returning an order, who pays for shipping?
CARE OF JEWELRY
Where should jewelry be stored?
How to clean and care for jewelry?
The metal of the jewelry changed color, is it possible to clean the jewelry?
Can you shower with jewelry?
What to do so that the chains do not tangle?
The crystal fell out of the earring, can you fix it?
The crystal fell out of my earrings and I lost the crystal, will I have to pay for the repair?
I lost an earring, is it possible to buy only one earring?
What to do if you don't hear a click anymore when closing the earrings with the round English clasp and the earring opens?
Is it possible to repair a broken chain?
GIFT CARD PURCHASE
Where will the gift card be sent?
Can I receive a gift card in my email?
How soon will the gift card be emailed?
Is it possible to pay for a gift card now and send it to the recipient's email later?
I purchased a gift card and the next day I received a "Your order is ready" email. Why did I receive this email?
Is it possible to buy a gift card in person?
USE OF GIFT CARD
Where can I use a Korola gift card?
How long is a gift card valid for?
Does the gift card have to be used in one purchase?
How can I check my gift card balance?
Gift card code is not allowed on the website, what to do?
Is it possible to exchange the gift card for money?
I have a gift card worth 50eur, why is the delivery fee added when choosing delivery to the DPD package?
How long does it take you to make a "Family" necklace?
Is it possible to buy the necklace at the store?
If I want to buy the necklace in person, do I need to give advance notice?
How do you know which chain length to choose?
I bought a necklace, but it is too short for me. Is it possible to exchange it for a longer one?
Is it possible to attach people to the necklace?
Is it possible to change the order of people in the necklace?
Is it possible to order the necklace with a different combination?
How will the necklace be packed?
Is it possible to buy the "Family" necklace with a discount?
When ordering jewelry, in what packaging will it be packed?
I want the jewelry to be packed in a gift box, what do I have to do?
What they say about us:
I can proudly say that I have been a fan of Korola jewellry for several years now! I use them both everyday and in photo sessions and on the set. I still wear the very first drop earrings, which have been supplemented by several designer earrings, necklaces and other Korola artworks. In jewellry, I appreciate an asketic, but at the same time always recognizable design, as well as the fact that even the most luxurious earrings can be perfectly combined with everyday clothes. I am deeply grateful to Jekaterina and the Korola team for creating such beautiful jewellry and always providing excellent service!
"I always look for my perfect jewellery at Korola. It is important for me that the jewellery does not interfere with being active, does not limit the freedom of movement, but is noticeable and looks great even when I do not look perfect myself. In the mountains, every little thing counts, and earrings help me maintain my femininity in places where endurance and strength are more important. Korola's earrings with an English clasp perfectly adapt to my lifestyle, whether climbing rocks and ice, or reaching the summits.”
Before Korola jewellery came into my life, I didn't feel complete on a daily basis. It seemed that the feminine and easy-going part of me was missing. Then we met and I can't imagine a day without Korola jewelry! Well, I feel complete! I feel alive!
The design and material of KOROLA jewelry have a magical appeal and charm, they are like a "second skin" that you can't live without, neither on a daily basis nor on a special occasion.
Wonderful jewellery for all situations in life. Both for everyday life and for special occasions. My favorite jewelry from Korola is definitely the 'Family' necklace. ❤️
I think that almost every woman will agree here - How to find jewellery that suits you!? That they correspond to my inner being, that they are quite functional, perfectly combined with each other and that they are good friends with the clothes that are in my closet! This is exactly what KOROLA jewellery is! Laconic, but at the same time with excellent character, which will complement your visual image, not suppress it. Jewellery is like an addition and at the same time the end of your overall image both in everyday life and on special occasions!
Korola jewellery has become a special favorite of mine for 4 years now. They are my jewellery both for everyday life and for special occasions. Knowing the fantastic work that goes into creating designer jewellery, it takes these pieces of art to another level. I can always be sure that the jewellery will be carefully thought out, made and loved from the heart. There is no doubt about the quality of the jewellery, because the materials used are carefully tested before reaching the beautiful jewellery showcases. Thank you, Jekaterina, for what you do & create💛